Privacy Policy

Last updated: 9/14/2025

Our Privacy Promise

We believe in transparency and protecting your privacy. Here's exactly what we collect, why, and how we use it.

What We Collect

Account Information

  • Email address and name (for account management)
  • Organization details (for team features)
  • Payment information (processed securely by Stripe)

Usage Data

  • API calls and voice session metadata
  • Feature usage for improving our service
  • Performance metrics to ensure quality

Voice Data

  • Voice conversations are processed in real-time
  • We don't store audio recordings unless you explicitly enable it
  • Transcripts may be temporarily cached for performance

How We Use Your Data

  • To provide the service: Processing voice calls, managing agents, tracking usage
  • To improve: Understanding usage patterns to enhance features
  • To communicate: Service updates, billing notifications, support
  • To secure: Preventing fraud and protecting accounts

Data Security

  • All data is encrypted in transit and at rest
  • API keys are hashed and never stored in plain text
  • Regular security audits and updates
  • Secure infrastructure with trusted providers

Your Rights

  • Access: Request a copy of your data anytime
  • Correct: Update your information through your account
  • Delete: Request account deletion and data removal
  • Export: Download your data in common formats
  • Object: Opt-out of non-essential data processing

Third-Party Services

We use trusted partners to provide our service:

  • Stripe: Payment processing (we never see your card details)
  • Clerk: Authentication and user management
  • Supabase: Database and real-time features
  • LiveKit: Voice infrastructure

Each partner has their own privacy policy and security standards.

Cookies & Tracking

  • Essential cookies for authentication and security
  • No third-party advertising cookies
  • No selling of personal data

Data Retention

  • Account data: Kept while your account is active
  • Usage logs: Retained for 90 days for debugging
  • Deleted data: Removed within 30 days of request

Contact Us

Privacy questions or requests? We're here to help:

Updates

We'll notify you by email about any significant changes to this policy. Minor updates will be reflected in the "Last updated" date above.